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  • Adult Mental Health Services


    Here we have provided you with a list of adult mental health services during Covid-19 that we hope will help you get the right support you need. This page was last updated on 26/01/2021.

    If you have any updates, please send an email to [email protected]

    We also have Covid-19 guides to: 

    What NHS services are running at the moment 

    I’m in crisis 

    •  Single Point of Access (SPA) is the way to access NHS support during a crisis. Their phonelines run 24/7: you can call 0114 2263636 or their freephone number, 0808 1968281 
    • You can call the Samaritans 24/7 on 116 123  
    • Text SHOUT 24/7 for crisis text support on 85258 
    • You can call the Rethink Sheffield Helpline 24/7 on 0808 801 0440

    I’m suicidal 

    • If you need urgent help please call 999 or visit A&E at the Northern General Hospital. 
    • You can call the Samaritans on 116 123 (24/7) or text SHOUT to 85258 (24/7) for immediate crisis support 
    • Sheffield Suicide Support provides signposting support for anyone who is suicidal, knows someone who is  suicidal or is recently bereaved. 
    • Papyrus provide support, advice and information to anyone under 35 who is suicidal  or concerned about someone else who is suicidal. You can call 0800 068 4141 or text 0778 620 9697 (9am – 10pm weekdays, 2pm – 10pm weekends, 2pm – 10pm bank holiday) or email [email protected] 
    • CALM provides support to men who are feeling suicidal or experiencing suicidal ideation. You can call 0800 585858 (Every day 5pm-midnight) or use their web-chat service. 

    I am worried about Domestic Violence 

    • If you have been raped or sexually abused you can ring 999 who will refer you to South Yorkshire Sexual Assault Referral Centre or you can call them directly on 0330 223 0938. 
    • The Sheffield Rape and Sexual Abuse Centre is offering support to anyone needing support from an Independent Sexual Violence Advisor via text/telephone or secure video call. The office is not currently staffed; however, you are still able to leave messages by calling 0114 2412766 or emailing: [email protected]. 
    • Sheffield’s Domestic Abuse Helpline is provided by IDAS and is free to call from mobiles and landlines: 0808 808 2241. They have also produced a safety plan if you are currently living in or thinking of leaving an unsafe home environment. 
    • 24 hour National Domestic Abuse Helpline: 0808 2000 247 (run by Refuge) 
    • If you are a man experiencing Domestic Violence, you can call the Men’s Advice Line on 0808 801 0327. This phoneline is free and open Mon-Fri 9am-8pm. You can also email them on [email protected], or use their web chat via their website on Wednesday, Thursday and Friday 10-11am and 3-4pm 
    • If you are worried that your behavior is harming your partner or children, call the Respect helpline: 0808 802 4040. This phoneline is free and open Mon-Fri 9am-8pm. You can also email them on [email protected], or use their web chat via their website on Wednesday, Thursday and Friday 10-11am and 3-4pm 
    • If you are part of the LGBT+ community and experiencing domestic abuse, phone Galop on 0800 999 5428. This phoneline is open Monday-Friday 10am-5pm and Wednesday-Thursday 10am-8pm. You can also email [email protected]. 
    • You can contact the Home Office’s Forced Marriage Unit on 0207 008 0151 if you or someone you know is at risk of a forced marriage. 
    • Women’s Aid have produced an online Covid-19 Resource Hub if you or someone you know is living in an abusive or unsafe environment. 
    • Refuge have created a guide of steps you can take to stay safe if you are experiencing domestic violence 
    • Women’s Aid are offering free travel for survivors who need to reach a refuge. Train companies will now cover the cost of train tickets for anyone travelling to refuge accommodation while coronavirus lockdown measures are in force. For instructions on how to book, click here. Any queries can be sent to [email protected]

    I’m looking for 1-1 or group support, or counselling 

    • Sheffield Mind have a Listening Line for anyone over 18 who is isolated, lonely, worried or just want to talk. You can call Monday-Friday 10-4 on 0114 312 2209, or email [email protected] to arrange a callbackThe Listening line offers up to 30 minutes on a call, once a week. They also have multiple support groups running throughout the week online. To find out about the groups and sign-up, email: [email protected] 
    • SODIT are currently running a range of different services including: text support, a WhatsApp group, a private Facebook group, and two Virtual Coffee n Chat peer support groups (Tuesdays  12.30-2.30pm and Fridays 1-2.30pm). For more information, please visit their website or contact their women’s helpline Mon-Fri 10-4pm on 0300 365 99 49Please note, this service is women only. 
    • Sheffield IAPT have moved all their courses online, including a free four week Coping With Covid course. You can either refer online, or by calling 0114 226 4380. 
    • Anxiety UK are offering a therapy on demand support service. You can access counselling, clinical hypnotherapy and CBT through  chat, video or audio calls. Please note, online therapy sessions are £50 for a 50 minute  consultation. They are also offering specific ֿCovid-19 anxiety support.  
    • No Panic Sheffield are now offering Wednesday evening support groups online for anyone struggling with anxiety or anxiety related symptoms. Email [email protected] for a self-referral form. 
    • Share Psychotherapy provides accessible and affordable counselling and therapy on a sliding scale. As of January 2021, they are only offering online sessions. 
    • Westside Therapy are currently offering affordable therapy on a sliding scale in person. Their evening appointments are all online and they are able to offer some face-to-face appointments during the day. 
    • Space to Breathe are offering a range of 1-1 support services including: wellbeing check-ins, support for community workers, and support for small businesses and the self employed  
    • Solace, part of the Sheffield Project for Refugee Integration and Growth (SPRING), provide refugees with free counselling. Spaces are limited so contact City of Sanctuary on 07494036559/07419348379 or email [email protected] or [email protected] to find out if they are currently accepting referrals. 
    • Comedian and mental health advocate Ruby Wax set up Frazzled Café, mindful chats on Zoom 
    • 7 Cups is an app that connects you with volunteer listeners for free emotional support 

    I’m a frontline worker/NHS staff in need of support 

    • If you are a member of staff for NHS England you can access their phoneline and textlineCall 0300 131 7000 (7am-11pm) or for the 24/7 text helpline text FRONTLINE to 85258. This service is designed to support you with a wide range of issues, including practical and financial advice through to specialist bereavement and psychological support.  
    • NHS staff can also access wellbeing and support services through the NHS People website.  
    • Our Frontline is a new service for frontline workers offering round the clock 1:1 support as well as resources, tips and ideas to look after your mental health. 
    • If you work for an agency such as the police, ambulance service, local authority or other similar organisation, and require urgent mental health support you can call 24/7: 0114 226 3797. This line is run by Sheffield Health and Social Care 
    • The Staff Self Care Tree is a poster on managing prolonged stress at work and home during the Covid-19 pandemic. It has been specifically designed for care workers and those who work in the NHS. 

    I’m a carer in need of support 

    • SHSC Chaplaincy are offering support for mental health carers and relatives. They can offer this support either over the phone or via email: 0114 271 8022 or [email protected]You don’t need to be religious to access the Chaplaincy’s support. 

    I’m BAME (Black, Asian and Minority Ethnicities) and in need of support 

    • ADIRA is a mental health and wellbeing service for the Afro-Caribbean community. They are offering a culturally sensitive listening service for all adults.  These sessions cost £10 and can be booked on their website. They are free if you are a doctor. 
    • SACMHA can connect you with an Afro-Caribbean counsellor, and they provide direct support to carers during the pandemic. They are also running a Call and Chat Service, working with Public Health around Covid-19 and the need for some of the Afro-Caribbean Community to self-isolate for whatever reason. Their trained volunteers will call the person for a chat at least once a week. To request a Call & Chat please send details to: [email protected]. For more information about any of SACMHA’s services, call 0114 272 6393 
    • Maan is a charity working with the Somali community in Sheffield to help address mental health and related needs. You can contact them by calling 079601 28562 or  emailing [email protected] 
    • SADACCA is the African Caribbean Community Centre in Sheffield. They are offering phone calls during Covid-19 to direct people in the right direction for relevant support. You can call 0114 275 3479 between 10.30am-4pm Mon-Fri. 
    • BAATN (The Black African and Asian Therapy Network) provides a comprehensive list of BAME therapists and counsellors in the UK. 
    • Black Minds Matter UK connects black individuals and families with free professional mental health resources and therapy in the UK. 

    I need support with Drugs or Alcohol 

    • If you have concerns about your non-opiate drug use, call the Sheffield Treatment Service on 0114 272 1481  
    • If you have concerns about alcohol or opiate drug use, call the Sheffield Treatment Service on 0114 305 0500 
    • Sheffield Recovery Community are on Facebook.   
    • Project 6 are providing a revised service. Find out more on their website or by calling 0114 258 7553 
    • Alcoholics Anonymous helpline is 0114 2701984 or you can email [email protected]. You can get information about online meetings by emailing [email protected]AA recommend you use (or create) a generically named email address to maintain your anonymity. Please be mindful that your name may be visible when you sign into an online meeting, depending on which video call software the meeting uses and what you have set your name as. On Zoom, for example, you can rename yourself before joining a meeting.  
    • Narcotics Anonymous are offering online meetings, or you can call their helpline 0300 999 1212Please be mindful that your name may be visible when you sign into an online meeting, depending on which video call software the meeting uses and what you have set your name as. On Zoom, for example, you can rename yourself before joining a meeting. 

    I’m worried about gambling 

    • Gamcare run the National Gambling helpline which is open 24/7. You can call 0808 80 20 133 or live chat with them if you or someone you know needs help or support. 

    I’m elderly and experiencing isolation 

    • Reengage have a telephone buddy and befriending service for older people who are experiencing isolation or loneliness. Call 0800 716543 or email [email protected] 
    • Silver Line – 24/7 telephone service for older people. Call 0800 470 8090 to talk to a Silver Line friend 

    I’m LGBT+ and I need support 

    • Gendered Intelligence have created a number of resources and guidance specifically  designed for members of the trans, queer and non-binary community. They also have a therapist and counsellor directory – all therapists in the directory have completed a GI training course.   
    • LGBT Foundation are providing a remote service if you would like support or advice relating to any aspect of being LGBTQ+. Call their helpline on 0345 330 3030 9am-9pm Monday to Friday, and 10am-6pm on Saturday and Sunday. 
    • LGBT Switchboard are still running their helpline, from 10am-10pm every day: call 0300 330 0630. They also have a webchat service. 
    • Mindline Trans+ is a mental health support line for trans, non-binary, and genderfluid people. Calls are answered by volunteers trained in telephone counselling skills and have lived experience of being trans or non-binary. Occasionally calls may be taken by trans allies. Phone 0300 330 5468, open Mon and Fri, 8pm-midnight. 

    I’m a veteran/have family serving in the military and need support 

    • Keeping Families in Mind supports families of serving and veteran military personnel. The service is currently provided by Sheffield Mind and referrals are currently open! You can call 0114 258 4489 or email [email protected] for  a referral form and to get more information. 
    • The Royal British Legion are offering advice and guidance on what support is available locally to you. Call 0808 802 8080 or email [email protected] 
    • SSAFA South Yorkshire provide support to serving men and women and veterans from the British Armed Forces as well as their families and dependents. You can call Mon-Thurs 10am-12pm on 0800 731 4880. 

    I’m autistic and need support 

    • The National Autistic Society’s helpline is now open 10am-3pm Mon-Fri. Call 0808 800 4104. 
    • The A Team is a social group for adults with autism. It is facilitated by Sheffield Aspergers Parents Action GroupTo join the A Team, please email Sylvia Johnson ([email protected]uk) with a couple of sentences about yourself. 

    I have OCD and I need support 

    • The international OCD Foundation have produced useful resources for the OCD and Related Disorders community 

    I’m struggling financially 

    • Mad Covid have set up a Mental Health Hardship Fund for UK mental health survivors struggling financially. 
    • Sheffield City Council have set up the Local Assistance Scheme for individuals and families in crisis. There’s also Covid Hardship Fund to support Sheffield residents who are having difficulties paying for food and other essentials due to Covid-19. 

    Other resources 

    Couldn’t find what you were looking for? It might be covered in one of our other Covid-19 guides: 

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